Return & Refund Policy

We aim to provide a smooth shopping experience for our customers. Please review our Return & Refund Policy below.

  1. Customers may request a return within 7 days of receiving the product.(Note: this policy apply only for defective products)
  2. Returned items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
  3. Returns will not be accepted for products damaged due to misuse, improper handling, or normal wear and tear. Only defective products are eligible for exchange.
  4. In case of defective, damaged, or incorrect products, customers must notify us within 48 hours of delivery with supporting photographs.
  5. Replacement or exchange products will typically be delivered within 6-7 business days after approval.
  6. Exchange requests are subject to product availability.
  7. Shipping charges are non-refundable unless the return is due to our error or a defective product.
  8. We reserve the right to refuse returns that do not meet the above conditions.

Contact Information

For any return, exchange, or refund-related concerns, please contact our customer support team.

Threadward

Bengaluru, Karnataka, India

Email: support@threadward.com

Phone: +91 73382 54402

Last Updated: 12 June 2026